Client Services

SHOULD YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT US.
About MORESCA Shipping & Delivery Returns & Exchanges Gifting Order Processing & Payments Product & Care Services

FREQUENT QUESTIONS

What are MORESCA's Customer Service hours?

OUR LIVE AGENTS ARE AVAILABLE MONDAY–FRIDAY FROM 10 AM–6 PM. PLEASE NOTE THAT MORESCA OBSERVES FRANCE. NATIONAL HOLIDAYS AND MAY REQUIRE ADDITIONAL PROCESSING TIME TO RESPOND TO INQUIRIES AROUND THESE TIMES.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
How much does shipping cost?

FOR ORDERS WITHIN THE EUROPE , MORESCA OFFERS COMPLIMENTARY STANDARD SHIPPING (3–5 DAYS)
ON ORDERS OVER €100. MORESCA ALSO OFFERS RUSH SERVICES FOR AN ADDITIONAL CHARGE: 2ND DAY EXPRESS (+€20), AND 1–2 DAY RUSH SHIPPING (+€30). SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR ORDER PROCESSING TIMES OR DELAYS WITH THE CARRIER.
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.